Ethics - What would you do?

Quote: Wizard

However, the fact that they didn't do a good job puts this in a grey area. Tough call. Personally, I would be tempted to do nothing, but I wouldn't be proud of myself for it.

You nailed it. This is the exact position I am in.

Yes, there are minor imperfections that they could fix in about two hours or I would be satisfied with a $200 discount based on those. The fact that they didn't show up two days when they said they would be there and I had to stick around the house and wait for them is the biggest issue I have. That really pissed me off. Fortunately i can work from home so it didn't cost me any money, but what about someone that had taken two days off of work?

At this point I am going to do nothing. If they realize their mistake and call I will negotiate a big discount.

There's a point at which people are responsible for collecting their payments, or doing their work, and once you've notified them about it then it's no longer your problem.

For example, sometimes I run across projects that are for other divisions in the company. I will call and email the appropriate person or department. However, sometimes no one answers either their cell or landline, and they may not read all their emails. So if I called, left a voice mail, sent a text and an email, then that ends it as far as I'm concerned.

Quote: Pacomartin

What would you do- about contacting them? nothing
What would you do- if they send you a bill? politely inform them that you have been waiting for them to return to finish the work

Nailed it.

The fact that they were a no-show twice bears little on your belief that they would ever return, but you can still use both points as bargaining chips.

Quote: Wizard

Personally, I would be tempted to do nothing, but I wouldn't be proud of myself for it.

Ditto, although it would register very low on my 'feel bad' meter.